Return and Replacement Policy
Last Updated: 03/03/2026
At Trad Mart, customer satisfaction is important to us. Orders are fulfilled through our UAE logistics partner, and replacement requests follow their fulfillment policy.
Replacement Eligibility
We offer a 30-Day Replacement Policy from the date of delivery.
Customers may request a replacement if:
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Product is damaged upon delivery
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Wrong item received
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Product has a manufacturing defect
Replacement requests must be submitted within 30 days of receiving the order.
Non-Eligible Cases
Replacement requests may not be accepted if:
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Product is used or damaged after delivery
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Change of mind
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Incorrect order placed by customer
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Product missing original packaging
Replacement Process
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Contact support within 30 days.
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Provide:
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Order number
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Clear photos or videos of issue
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Request will be reviewed by fulfillment partner.
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Approved replacements will be processed accordingly.
Replacement handling and logistics are managed directly through our authorized UAE fulfillment provider.
Refund Policy
Currently, we provide replacement only and not cash refunds unless replacement is unavailable.
Processing Time
Replacement approval and delivery timelines may vary depending on product availability and logistics processing.
Important Note
As orders are fulfilled through a third-party logistics provider, replacement decisions are subject to verification according to fulfillment partner guidelines.
Contact Support
Email: shoebhassansurvey@gmail.com